"As I mused, the fire burned"

Reflection on life as a person of faith.

Microsoft CRM 2011 Reporting – Book Review

with 2 comments

In the darker side of my day job I work as a software engineering specialist. We’ve just adopted a workflow management system that has required much effort to integrate with our business activities. There’s much good development happening, but we are continuing to struggle with establishing a good set of business performance reports.  You can’t know how you’re doing, unless you can extract performance data from your management system.  [if you have no interest in software, you can stop reading here]

crm book[I’ll note that while my first degree is in computer engineering, and I did perform mission-critical/safety-critical software test in the military for several years, my preference is the electrical side of the profession. As I was the right person at the right place, I’m helping out even though it’s a bit outside my present job duties.  Software, for an engineer, is really just another type of wrench – good at certain things, not so good at others.]

Anyway, I received a review copy of a new book on Microsoft CRM 2011 (customer relationship management) reporting, which I’m in the process of reviewing.

I’ll post those review notes here, but wanted to give a h/t to the publisher for offering review copies to CRM users.

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Written by sameo416

July 16, 2013 at 11:15 am

Posted in Uncategorized

2 Responses

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  1. Seeing that it’s 2013, isn’t this book a little late to the party?!

    stjohnfortsmith

    July 16, 2013 at 3:04 pm

    • Software names defy all logic. The next version is called ‘Orion’, due to come out in 2014.

      sameo416

      September 7, 2013 at 1:48 pm


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